Shipping policy
We will endeavour to dispatch goods within 7 days of an order being received. If items are on pre-order, the 28 days will be pursuant to the release date. Should an item be unavailable, the customer will be informed by email and an alternative offered if the original item is no longer available. We will endeavour to obtain the original item at all costs. Sometimes, due to issues beyond our control with specific suppliers, it may take longer than 28 days.
From the date that your order is dispatched, we aim for delivery to you within 2–5 business days (UK), 3–8 business days (Europe), or 10–15 business days (Rest of World).
These delivery dates are an approximation, and some orders may experience delays due to customs and slower postal systems that are beyond our control, as we use multiple courier services.
If you have not received your item within 3 weeks after the date you receive email confirmation that the item has shipped, please contact customer services in the HELP & FAQ’s or CONTACT links in the footer and we will investigate and look into taking further action if necessary, including a revised estimated delivery date.
Please note:
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For UK orders, lost-in-transit claims must be reported within 15 business days from the shipping date.
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For all other regions, delivery may take longer than the estimated timeframe due to postal delays. You may be advised to allow up to an additional 30 days for your order to arrive. All lost-in-transit claims must be reported within 30 days of the end of the maximum delivery window (i.e., estimated timeframe plus any advised delay). Claims made after these periods may not be accepted.
If you have any questions regarding your order please visit HELP & FAQ’s and CONTACT links in the footer of this store.